Policy

Pynk Health is committed to protecting the privacy, confidentiality and security of personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the APS Code of Ethics.

Purpose

This policy explains how client information is collected, used, stored and protected, and outlines client rights in relation to their information.

Collection and Use of Information

Information is collected to provide psychological services, manage care, meet legal requirements, and support ethical practice.

Confidentiality and Disclosure

Information is kept confidential and disclosed only with consent or where required by law or to prevent serious harm.

Storage and Security

All client records are stored securely using compliant electronic systems with restricted access.

Access and Corrections

Clients may request access to or correction of their personal information, subject to ethical and legal considerations.

Retention of Records

Records are retained in line with legal, Medicare and professional requirements.

Complaints

Privacy concerns can be raised directly with Pynk Health and will be managed promptly and respectfully.